Frequently Asked Questions
How can I Contact SirAlistairRai.com?
Email Form: Contact Us (This is the best and quickest way for us to provide you with a response and call back, if necessary)
Phone:480-272-9723 Ext. 225 , Monday thru Friday, 9:00 AM to 5:00 PM (Please kindly be prepared to leave a detailed message as our Call Center staff is limited)
By Mail: Siralistairrai.com Customer Service, P.O. Box 42095, Mesa, AZ 85274
Scarf Washing Instructions
Hand wash and spot treat for any stains. Hang dry. Do not tumble dry as tassels and fabric may be compromised. DRY CLEAN ONLY
What Credit Cards does SirAlistairRai.com take?
When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic funds transfer from your account. In certain circumstances, such as for technical or processing reasons, we may process your payment as a check transaction. If we make a one-time electronic funds transfer, fuhownds may be withdrawn from your account the same day you make your payment, and you will not receive your check back from your financial institution.
For security purposes, please do not send cash or request CODs. In addition, please do not include your credit card number on any email communication.
When do you charge my Credit Card?
We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
What happens if my order is shipped in multiply shipments?
If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.
Order VerificationOrders are subject to verification and acceptance before shipping.
We are not responsible for typographical errors that may appear on our website.
What are your shipping charges?
Ground Shipping is our standard method of shipping. Shipping starts at $7.00 and goes up based on quantity ordered. Upgraded shipping is available for additional charge.
International shipping will be completed via International Economy. $65.00 is our International Shipping Fee except for Canada. $30.00 for shipments delivered to Canada. Additional Fees may apply.
Taxes and Duties are not applied to your total at checkout. Duties and Tax are imposed on the importation of foreign goods into your Country. If you have questions regarding your bill please contact the phone number listed on your bill. Please be advised Sir Alistair Rai is not responsible for this charge and will have limited participation in resolving billing issues.
If a package is refused and /or returned to Sir Alistair Rai due to non payment of taxes and duties the unpaid amount will be charged to your credit card on file. If taxes and duties are billed to Sender and not Recipient the unpaid amount will be charged to your credit card on file. Once the shipment enters your country you are responsible for this charge.
United States Postal Service will be used for all Overseas Military and will be charged standard domestic shipping rates.
Please be advised an indirect signature will be required if billing and shipping information is different. Sir Alistair Rai is not responsible for orders if shipping information differs from billing information.
Online Store PolicyMost accessories including scarves will be on a pre-order status if item is out of stock. All other items will not be available once sold out. If you would like an order partially shipped, additional shipping charges will apply.
You will receive a USPS, DHL or UPS Tracking # via email once your order has been processed. Once received please contact them for any questions regarding delivery. We are not responsible for your shipment once it has left our location. We will however, assist in any shipping error or missing package only after customer has contacted USPS, DHL or UPS and needs our additional assistance.
How does pre-orders work?
Please note that the delivery date is an estimated shipping date. We are unable to guarantee delivery dates for preorder items due to unforeseen delays in production. We are a Fair Trade Company, which means we promote fair wages and safe working environments. This in turn can slow production but it allows our Artisans a better living wage for themselves and a better life for their families. All items are charged in full at time of processing, including Pre-order item(s). Pre-order items will be shipped immediately upon receiving. We will not accept any cancellations once Pre-order item(s) is processed. (Please see cancellations below ). All International Orders with a Pre-Order item will be shipped in full. If you would like items to be shipped as available please contact email@example.com to request shipping exception. Please be advised additional shipping charges may apply.
What is a Store Credit?
Once returned item(s) is received and accepted for return a store credit will be issued with a Gift Cert. You will receive a Return Receipt along with a GIFT CERT CODE via email. To use a store credit, simply place a new order and enter your code in the gift cert section. Amount will be immediately applied and total adjusted at time of checkout. You will receive an updated paid invoice with item(s) sent. Please be advised all shipping charges are excluded from credits given - the total store credit is the of price of item(s) only.
Can I get a refund on sale items? Or exchange only?
Once discounted and placed in the 'sale' section, items on sale are not returnable for a refund. They are exchange only for equal or lesser value. If you wish to exchange for an item that is more expensive, you will be issued a store credit to apply towards the purchase of the higher priced item.
* PLEASE NOTE GIFT CERTS ARE ONLY VALID WHEN PLACING A NEW ORDER AT siralistairrai.com. They are not available for purchase or redeemable at any other web store or affiliated boutique. All Gift Certs (Store Credits) will expire 6 months from time issued. Once expired credit will not be refunded and Gift Cert will be invalid.
CancellationsPlease be advised that once an order has been placed, we are unable to make any changes to the order including cancellation.
Final Sale ItemsThe following items are FINAL SALE and cannot be returned for refund:
ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS, NO STORE CREDITS.
Size ChartClick Here for our most recent Size Chart.
Returns and ExchangesSir Alistair Rai accepts unworn and unwashed merchandise for refund within 30 days of the purchase date.All returned items with due cause, will be issued a refund by approval only. Exchanges will be given an internet store credit only, or an even or lesser value exchange for a different item. All Sale Items are final sale and cannot be returned or refunded. We will not accept items that are damaged upon opening package with sharp tools or that are damaged en route by our shipping provider.
Sir Alistair Rai prides itself in the highest quality merchandise possible. Our scarves are all handmade in India. Please note each piece is unique and the color may vary. Returns or exchanges will not be accepted on any scarf unless visibly damaged. All scarves are FINAL SALE.
If for some reason you aren’t satisfied with your clothing purchase, please return your unused and unworn item in its original condition within 7 days and we will provide you with an online store credit or approved refund (Gift Cert valid for 6 months) or exchange less shipping costs. Please do not return any sale merchandise, as you will not be given store credit.
Additional shipping charge may apply for exchanges.
For items received past the 7 days there will be a 20% restocking fee. Please note the purchaser is responsible for shipping charges if item(s) is returned for different sizes/colors etc. Items purchased on our website may not be returned to any of the boutiques that carry our line. We also do not accept returns on items that were purchased in a boutique that carries our line.
Please note it is at our discretion if item will be accepted for return or exchange.
Please note cash refunds are not allowed. Refund amount must be applied to the credit card used at time of purchase. NO EXCEPTIONS.
All items are inspected before shipping but if something is being returned due to quality issues, it must be returned in original packaging with the original invoice. Sir Alistair Rai will not accept an item returned with obvious signs of wear or with any original tags removed. Please call to receive your return number prior to shipping item back.
Please allow 24 business hours for a return call. We check messages frequently and will resolve your issue.We recommend that you insure your return and get proof of delivery in case your package is lost in transit. We will not be responsible for a return that never reaches our location.
You may also email firstname.lastname@example.org for any further questions you may have regarding your order, returns, or exchanges.
How can I check the status of my order?
You may check the status of your order by logging into SirAlistairRai.com account and clicking on the View Order History tab. You cannot check your orders status unless you have an online account.
You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, and this will include the UPS tracking number for your package.
How can I retrieve my account password?
Please go the MY Account section and click on the Forgot Password link. Please enter the email address you used to sign into your account and we'll send you a temporary password to that email address.
Once you have logged in using your temporary password, go to the profile section of the My Account page and select the Change Password link to change your password to something you will remember.
Do I need an account to make an online purchase?
No, you may check-out without creating an account, just select "CheckOut Anonymously" option on the checkout page. Accounts are helpful for those who wish to store billing information.
How do I receive web promotions or special offers from SirAlistairRai.com?
To receive special offers and be altered about sales, join the SaytaRai.com mailing list. There is a box for the email address located on the lower left hand corner of every page. Enter your email address and click the "Submit" button.